Product is getting caught on the bottom of the product stop wall
The hold down straps are in the wrong position
Decurling roller is too heavy
Product is running into the punch sensor
The truck is causing the product to curl up before the pinch rollers
Separator wheel too low
Separator wheel has too much traction
Head too low (typically accompanied with ribbon overfeeding)
Curling product
Printer needs a decurler
Too much pressure
If the product is curled by the decurler, the decurling roller is either too heavy or sticky
Double feeding or overlapping
Separator wheel too high
Separator wheel is rotating
Product is feeding at the wrong angle
Products have too much traction with each other
Ink not sticking/rubbing off
Temperature too low
Too low of a pressure
Feeding too fast
Head position incorrect
Wrong ribbon type being used
Head Gap incorrect
Moving print
Product has translucent parts or gaps
The product is not ejecting completely
Product slipping on belts
Head is moving the product
No gap error
Product is overlapping, or the gaps between products are too small
The product is not feeding at all or the gaps between products are too large (See below)
The product is not ejecting completely
The Punch sensor is misplaced
The Punch sensor is not reading the difference between the product and empty space (occurs if product is too translucent or if the sensor itself is dying)
Not printing (Attempting but nothing on product)
Head is dead (Try head dot test)
Ribbon is on backwards (See which side is shiny and try scraping off some ink with a fingernail)
Occasional blank product
Product is overlapping or the gaps between the products are too small
The product is not ejecting completely
Punch sensor is misplaced
Punch sensor is not reading the difference between the product and empty space (occurs if product is too translucent or if the sensor itself is dying)
Pooching ribbon
Mandrel tension too low
Head too low
Print quality (Consistent lines with no ink)
Head has dead dots (try head dot test)
Something is caught between the ribbon and the head (usually product is indented along the line of missing ink)
Printer thinks it is working with a printhead of the wrong size (When the printer boots up does it say 64-xx where xx is the print head size? Ex: If a 5” printhead is on the printer it should say 64-05 when booting up)
Print quality (Spottiness/inconsistent gaps or lines)
Temperature too low
Too low of a pressure
Feeding too fast
Ribbon folded or wrinkled
Head position incorrect
Wrong ribbon type being used
Head Gap incorrect
Print quality (tilt)
Product too small and only partially on belts
Product slipping on belts
Side guide not in the right position
Head is moving the product
Separator wheel too low or has too much traction
Printer not receiving Jobs
If connected by ethernet cable
IP address is incorect
The Ethernet cable is dead. (Does the switch/router notice the printer?)
Wrong port is open/driver is trying to access wrong port
Outdated/Incorrect driver installed
The Computer is no longer sending jobs due to a previous job fail (Open printer settings and check queue)
Outdated Printer firmware
Product not feeding or gap is too large
Separator Wheel too low
Side guide not in the right position
Product is feeding at the wrong angle
Products have too much traction with each other
Product is getting caught on the bottom of the product stop wall
